Reservations, Changes & Upgrades

Virgin Atlantic Airlines In-flight Amenities

• Virgin Atlantic offers various movies, TV shows, music, games, and other entertainment options through individual seatback screens. Passengers can enjoy on-demand entertainment throughout their flight.
• Complimentary meals and beverages are provided on all long-haul international flights. Special dietary requirements can be requested in advance.
• On many aircraft, Virgin Atlantic offers in-flight Wi-Fi connectivity for a fee, allowing passengers to stay connected during the flight.
• Passengers are given amenity kits containing earplugs, socks, eyeshades, and toothbrushes. Blankets and pillows are also given for added comfort during the flight.
• The seats in each class are designed for comfort and offer various amenities like adjustable headrests, lumbar support, and more.
• Some Virgin Atlantic aircraft have an onboard bar or lounge area for Upper-Class passengers to socialize and enjoy drinks during the flight.
• Upper-Class passengers and elite frequent flyers may have access to priority boarding, allowing them to board the aircraft early.
• Passengers traveling in Upper Class or holding eligible frequent flyer status may have access to Virgin Atlantic's airport lounges, providing a range of amenities like food, drinks, showers, workstations, and relaxation areas.

Virgin Atlantic Airlines Cabins

An enjoyable flight experience is guaranteed for all passengers traveling on Virgin Atlantic Airways, a well-known British airline that offers a variety of travel classes. Virgin Atlantic ensures every passenger's journey is pleasant, enjoyable, and memorable with its cutting-edge cabin designs, first-rate facilities, and excellent services.

Business Class: Upper Class is the brand name for Virgin Atlantic's Business Class cabins, guaranteeing an outstanding flight. With direct aisle access and completely lie-flat seating, passengers enjoy unrestricted movement. Passengers may relax comfortably in the bar area, which provides a place to unwind and gather. Gourmet meals and a carefully chosen wine list are available to Business Class customers for a premium dining experience. A relaxing and exciting start to the journey is guaranteed with pre-flight access to Virgin Atlantic Clubhouses and partner lounges.

The Loft: Virgin Atlantic introduces "The Loft," a social area for Business-Class guests, on board the Airbus A350. Travelers can gather there to socialize, relax, and have a drink. A distinctive social inflight experience is provided by its 32-inch TV, Bluetooth audio, and bar seating.

Premium-Economy Class: Premium Economy, sometimes known as Premium, offers a higher standard of comfort and elegance. Wider seats with lots of legroom make long-haul flights more comfortable for passengers. A committed cabin crew provides personalized service, and guests are given welcome drinks before they board. Along with exquisite meals and free drinks like champagne, the Premium cabin offers a premium dining experience. Noise-canceling headphones improve the overall quality of in-flight entertainment.

Economy-Class: Passengers traveling in economy class, often known as economy delight, enjoy a better experience and more room for their legs. Priority boarding and a generous baggage allowance allow passengers to embark on their journey without difficulty. On board, passengers get complimentary food and drinks and access to various in-flight entertainment selections to keep them occupied during the voyage.

Virgin Atlantic Airways takes pleasure in providing various travel options that satisfy each passenger's individual needs and preferences. Every travel class guarantees a memorable and delightful trip, from Economy Delight's enhanced comfort to business-Class's opulent surroundings. Virgin Atlantic maintains its position as a top pick for travelers looking for a first-class flying experience because of its first-rate accommodations, first-rate services, and dedication to customer happiness.

Virgin Atlantic Airlines Check-in Policy

Virgin Atlantic passengers can check in before flights in several quick and easy ways. These options accommodate various requirements, whether traveling for business or pleasure and offer a simple and stress-free beginning to the journey.

• Visit the Virgin Atlantic website using your preferred browser or mobile device.
• Click the "Check-in" option on the homepage or the navigation menu.
• Enter your booking reference number and last name as they appear on your reservation confirmation.
• Follow the prompts to select your flight and passenger details.
• Choose your seats and any additional services you may need.
• Review the information provided and confirm your check-in.
• Once completed, you can print your boarding pass or send it to your mobile device.

• Download the Virgin Atlantic mobile app from the App Store or Google Play Store.
• Open the app and log in with your booking reference number and last name.
• Follow the on-screen instructions to complete check-in, including selecting seats and additional services.
• Review the information provided and confirm your check-in.
• Access your mobile boarding pass within the app, which can be scanned at the airport.

• Arrive at the airport with sufficient time before your flight (typically recommended 3 hours for international flights).
• Locate the Virgin Atlantic check-in counters at the airport terminal.
• Present your passport and booking reference number to the Virgin Atlantic staff at the check-in counter.
• Provide travel documents and complete any required visa or immigration procedures.
• Choose your seats and any additional services you may need.
• After check-in, you will receive your boarding pass from the Virgin Atlantic staff.

• Find the self-service check-in kiosks at the airport terminal.
• Enter your booking reference number or scan your electronic ticket barcode.
• Follow the prompts on the screen to select your flight and passenger details.
• Choose your seats (if available) and any additional services you may need.
• Review the information provided and confirm your check-in.
• Collect your boarding pass from the self-service kiosk.

• Drive to the designated curbside check-in area at the airport.
• Provide the Virgin Atlantic staff with your booking reference number, identification, and travel documents.
• The staff will complete the check-in process and provide your boarding pass.

Virgin Atlantic Airlines Baggage Policy

Check-In Baggage: Virgin Atlantic Economy Class passengers can check in one piece of luggage. The check-in bag's weight should be at most 23 kg. Passengers traveling in Premium Economy Class can check one bag weighing up to 25 kg. Business class passengers have improved baggage privileges, including checking two bags weighing up to 32 kg each. The check-in bag's measurements should not exceed 90 75x43 cm. Virgin Atlantic allows its Gold Members to check one additional bag in addition to their own. A fully foldable stroller and one check-in bag weighing up to 23 kg are permitted for infants traveling on an adult's lap.

Carry-On Baggage: One piece of carry-on luggage is permitted for passengers traveling in Economy Class and Premium Economy Class. The carry-on luggage should weigh at most 10 kg. The carry-on bag's measurements should be at most 56x36x23 cm. Passengers can bring one small personal item in addition to their carry-on bags, such as a purse, laptop bag, or briefcase. This item should fit under the seat in front of the passenger. Business Class passengers on Virgin Atlantic are treated to a more generous carry-on baggage allowance of two items with a combined maximum weight of 16 kg.

Traveling With Pets: Virgin Atlantic permits cats and dogs to fly in the aircraft's cargo hold to ensure comfort and safety. Pet owners must adhere to particular crate specifications and provide medical paperwork. Service animals properly trained to help disabled persons may fly for free in the cabin. Virgin Atlantic encourages customers to visit their official website for information on their animal travel policy and to make the necessary preparations to guarantee that their furry friends have a comfortable and stress-free trip.

Virgin Atlantic Airlines Frequent Flyer Program

Virgin Atlantic has a lucrative rewards program called the Flying Club for frequent flyers. This program offers several advantages, prizes, and special privileges to improve the travel experience for devoted consumers.

Earning Flying Club Miles: Flying Club members accrue miles, or Flying Club miles, when they fly with Virgin Atlantic or one of its affiliate airlines. The class of travel, kind of price, and distance traveled all affect how many miles are earned.

Tier Levels: The Flying Club has three tier levels, which recognize and honor members according to their level of engagement, are as follows:

• Club Red: All new Flying Club members begin in Club Red, which offers perks, including earning miles on flights and partner purchases.
• Club Silver: After achieving a certain amount of tier points, you can upgrade to Club Silver, with extra benefits, including priority check-in, more baggage space, and access to Virgin Atlantic Clubhouses.
• Club Gold: The top category, Club Gold, provides unique advantages like access to Upper-Class Wing check-in, a specialized Flying Club helpdesk, and improved reward availability.

Redeeming Flying Club Miles: Flying Club miles can be redeemed by members for various benefits, such as flight upgrades, award flights, companion tickets, hotel stays, and experiences.

Flying Club Partner Airlines: Members of The Flying Club can earn and redeem points with various partner airlines within Virgin Atlantic's global network, extending the program's benefits beyond Virgin Atlantic flights. Delta Air Lines, Air France, KLM, and other airlines are some of these partners.

Family Accounts: Members of the Flying Club can set up Family Accounts, where they can combine their miles to earn prizes more quickly. This feature increases the program's total value for families traveling together.

Virgin Atlantic Airlines Cancellation Policy

Virgin Atlantic Airlines has a clear cancellation policy for scenarios where customers might need to cancel their flights.

Eligibility for Cancellations: Virgin Atlantic allows customers to cancel their reservations for every kind of ticket such as refundable and non-refundable fares. This indicates that you may still cancel your reservation even if you bought a ticket with restrictions, but some limits may apply.

Timeframe for Cancellations: Virgin Atlantic advises canceling your flight as soon as you realize you won't be able to fly. The airline may more effectively manage its seat inventory and offer additional rebooking or refund request choices with prompt cancellations.

Cancellation Fees: Virgin Atlantic charges a cancellation fee for non-refundable prices that varies based on the ticket type and the itinerary. The cancellation cost is subtracted from the ticket's total price, and the balance is turned into a credit voucher that can be used for future flights on the airline.

COVID-19 Related Cancellations: Virgin Atlantic established specific rules during the COVID-19 pandemic to deal with travel delays brought on by the virus. These actions could entail waiving change fees, issuing vouchers for canceled flights, or granting extra leeway to individuals with health issues or travel limitations.

Canceling Online Bookings: Passengers can cancel their flights online for direct reservations booked through the Virgin Atlantic website or mobile app by logging into their accounts and completing the cancellation procedure. They can follow the instructions on the website, and an email will be sent to them confirming the cancellation.

Canceling through Customer Service: For cancellation requests, travelers who made their reservations through travel agencies or other sources should contact Virgin Atlantic's customer care. The customer care agents will help you through the procedure and give you further information about the cancellation policy and any fees that may apply.

Virgin Atlantic Airlines Refund Policy

Virgin Atlantic Airlines offers a customer-focused refund policy to its customers. Virgin Atlantic Airlines ' refund policy demonstrates the airline's fairness and customer satisfaction stance. The policy gives travelers options for altering travel plans, regardless of whether they have refundable or non-refundable tickets.

Eligibility for Refunds: Both refundable and non-refundable rates are covered under Virgin Atlantic's refund policy, giving customers choices regardless of the ticket type. Refunds in cash are simple with refundable fares, but under certain circumstances, non-refundable fares may still be eligible for credit vouchers or travel credits.

Refund Process for Refundable Fares: The refund procedure is reasonably straightforward for passengers with refundable tickets. They are entitled to a full cash refund and no cancellation costs if they choose to cancel their reservation before the departure date. The original payment method will be used to issue the refund.

Refund Process for Non-Refundable Fares: In certain situations, passengers with non-refundable fares may request a refund. The airline will then convert the remaining amount into a credit voucher or travel credit after deducting a cancellation fee from the ticket's value.

Timeframe for Refunds: Virgin Atlantic strives to handle refund claims rapidly. Passengers may expect cash refunds for refundable fares to arrive within a few business days to a week. The processing period for converting the ticket value into a credit voucher for non-refundable prices may vary. However, the airline makes every effort to offer these credits quickly.

Refund Request Process: Passengers can start refund requests by contacting Virgin Atlantic's customer service department. The airlines will help with the refund procedure and guarantee a smooth experience for customers, whether the booking was made through the airline's official website, the mobile app, or travel agents.