Reservations, Changes & Upgrades

Qantas Airlines In-flight Amenities

Qantas Airlines offers a delightful in-flight experience with complimentary meals, extensive entertainment options, Wi-Fi access, amenity kits, and comfortable seating, ensuring a pleasant journey for all passengers.

• Qantas provides complimentary meals and beverages on all flights, including various options to cater to different dietary preferences and restrictions.
• Passengers can access a wide selection of movies, TV shows, music, games, and more through personal seatback screens or Qantas Entertainment App on selected aircraft.
• Qantas offers Wi-Fi connectivity on certain flights, enabling passengers to stay connected, browse the internet, and keep in touch with family and friends.
• Power outlets and USB ports are available at most seats, allowing passengers to charge their electronic devices during the flight.
• Qantas provides cozy blankets and pillows to rest during the journey comfortably.
• Business and First Class passengers receive amenity kits containing toiletries and comfort items for a more pleasant flight experience.
• Business and First Class passengers enjoy the luxury of lie-flat seats on long-haul flights, providing a comfortable sleeping space.
• Business and First Class passengers enjoy priority boarding, allowing them to settle in and relax before the rest of the passengers.
• Business and First Class passengers can access Qantas lounges, offering premium amenities, food, and drinks before departure or during layovers.

Qantas Airlines Cabins

Australia's leading airline, Qantas Airlines, offers a variety of opulent travel classes to suit the needs of every traveler. With its properly planned travel experiences, Qantas covers whether you want first-class luxury or premium comfort. Let's investigate each class in more depth:

First Class: First Class on Qantas delivers unmatched luxury. Enjoy unparalleled options and individualized treatment in a luxurious cabin. Unwind in a roomy suite with a flatbed, a plush mattress, and excellent furnishings. Enjoy fine dining from a carefully prepared menu with premium wines and champagnes. To ensure a smooth and enjoyable journey from beginning to end, first-class travelers also have access to opulent airport lounges.

Business Class: Qantas' Business Class is an example of elegance and sophistication in the air. A lie-flat seat with direct aisle access will allow you to travel in perfect privacy and comfort. With in-seat power, you can stay connected while taking advantage of a bigger HD screen and various entertainment options. Enjoy a top-notch culinary experience with a menu from top chefs and a wide range of excellent wines.

Premium Economy: If you're looking for a step up in comfort, choose Qantas' Premium Economy class. Take advantage of a roomy seat with greater recline and an adjustable footrest for long-haul flights. Enjoy priority boarding and improved facilities, such as a bigger screen for you personally and noise-canceling headphones. Enjoy a fine dining experience with delicious food and top-quality drinks.

Economy Class: Onboard Qantas Airways flights, Economy Class offers good value without sacrificing quality. A pleasant flight is guaranteed for passengers thanks to comfy seating, adjustable headrests, and generous legroom. The newest movies, TV series, and music are available on your seatback screen to entertain you. The welcoming cabin crew of Qantas also contributes to a pleasurable flight by providing delectable meals and beverages throughout your journey.

Qantas Airlines Check-in Policy

Qantas Airlines provides convenient check-in options, including online and mobile check-in, allowing passengers to save time and choose preferred seats. For those who prefer airport check-in, Qantas offers efficient service at dedicated counters to ensure a smooth start to their journey. Here are some of the most convenient methods passengers can use to check in on a Qantas Airlines flight.

• Visit the Qantas Airlines website (www.qantas.com) on your computer or mobile device.
• Click on the "Check-in" option, usually found on the top right corner of the homepage.
• Enter your booking reference or frequent flyer number and last name to access your reservation.
• Review your flight details and select the passengers you want to check in.
• Confirm your seat selection or make changes if required.
• Complete any required travel information, such as passport details or visa information.
• Once you have reviewed all the details, click the "Check-in" or "Submit" button to complete the process.
• You can print or receive your boarding pass electronically on your mobile device.

• Download the Qantas Airlines mobile app from the App Store or Google Play Store and install it on your smartphone.
• Open the app and log in with your Qantas Frequent Flyer account or booking reference.
• Navigate to the "Check-in" section within the app.
• Select the flight you want to check-in for and review the flight details.
• Choose your preferred seats and complete any necessary travel information.
• Click on the "Check-in" button to finalize the process.
• Your mobile boarding pass will be available on the app, which you can save to your device or add to your mobile wallet.

• Arrive at the airport with sufficient time before your flight departure. The recommended time varies depending on the flight and destination, but it's generally around 2-3 hours for international and 1-2 hours for domestic flights.
• Locate the Qantas Airlines check-in counters at the airport.
• Present your valid identification (passport for international flights or government-issued ID for domestic flights) and booking reference or e-ticket to the Qantas staff.
• The staff will assist you with check-in, assign seats, and answer any questions.
• If you have checked baggage, hand it to the Qantas staff at the designated baggage drop-off area.
• Once the check-in process is complete, the staff will provide you with your boarding pass.
• Proceed to the security screening and then to the departure gate to board your flight.

Qantas Airlines Baggage Policy

One of the top airlines in Australia, Qantas Airways, offers a clear and accommodating baggage policy that guarantees a comfortable and convenient trip for its customers. Understanding Qantas Airways' check-in baggage and carry-on baggage policies is crucial whether you're preparing for a quick domestic flight or an overseas trip. The specific rules for check-in and carry-on luggage are as follows:

Check-In Baggage Policy: On Qantas Airways flights, the check-in baggage allowance varies according to the travel class, the route, and the level of Frequent Flyer membership. Passengers in Economy Class are able to carry 1 piece of checked baggage that can weigh up to 23 kg on local and international flights. Passengers in Premium Economy Class are permitted 2 pieces of carry-on luggage, each weighing up to 23 kg. On most international flights, business class passengers are allowed 2 pieces of checked baggage weighing up to 32 Kg each. First-class passengers are entitled to the most generous luggage allowance on most international flights, with 3 items totaling up to 32 Kg each. One folding stroller or bassinet and one item of checked luggage weighing up to 10 kg are permitted for infants who are not occupying a seat.

Carry-On Baggage: Regardless of the travel class, Qantas Airways permits passengers to bring a small cabin bag and a personal item onboard. The usual cabin bag's maximum measurements are 22x14x9 inches. The maximum weight allowed for each carry-on bag is 7 kg. One standard cabin bag is permitted per passenger in economy and premium economy classes. Two basic cabin baggage are authorized for Business and First Class travelers. In addition to the free cabin bag, passengers can bring one personal item, such as a compact backpack, handbag, or laptop bag. The size of the personal object should be 16x 12 x 6 inches and should be able to fit below the front of your seat.

Traveling with Pets: Qantas Airlines welcomes pets and permits them to fly in the cabin or the cargo hold as part of its pet transportation policy. While bigger pets can be safely transported in a temperature-controlled, pressurized cargo section, smaller dogs and cats can travel with their owners in the cabin. Owners are required to abide by several rules, including having legal carriers and valid health records. For pet owners looking to fly with their cherished companions, Qantas is a dependable option because it stresses the comfort and safety of animals during flight. The airline charges a fee based on the size, weight of the pet, and the route the flight is flying through.

Qantas Airlines Frequent Flyer Program

Qantas Airways, Australia's national airline, provides the prestigious reward program Qantas Frequent Flyer. Qantas Airways honors its devoted customers with its loyalty program, offering special incentives, upgrades, and privileges. The airline is known for its excellent customer service and wide-ranging worldwide connectivity.

Earning Qantas Points: When passengers fly with Qantas Airways or one of its partner airlines, they accrue Qantas Points as members of the Qantas Frequent Flyer program. The points gained are calculated based on the distance traveled and the class of service.

Membership Tiers: Depending on how frequently a member interacts with Qantas Airways, the program's four membership categories each offer varying amounts of benefits:

• Bronze: Entry-level tier for all new members.
• Silver: Earned after accumulating certain status credits or eligible flights.
• Gold: Achieved after earning more status credits or eligible flights.
• Platinum: The highest tier, achieved by accumulating many status credits or eligible flights.

Status Credits: Members who fly with Qantas Airways and its partner airlines also earn Status Credits in addition to Qantas Points. A member's tier status and degree of recognition inside the program are based on their Status Credits. Benefits and privileges increase with tier level.

Redeeming Qantas Points: The Qantas Frequent Flyer program offers the ability to exchange Qantas Points for various benefits is one of its most alluring features. Members may redeem their points for various items, including gift cards, goods, free flights, travel experiences, and more.

Exclusive Benefits: Qantas Frequent Flyer members can take advantage of unique incentives depending on their tier status. These perks could include free seat selection, priority check-in and boarding, increased baggage allowance, access to Qantas lounges, and more.

Family Transfers and Points Club: The program includes Family Transfers, which let users share their points with qualified family members, to make point sharing within families smoother. In addition, Qantas launched the Points Club, which offers unique benefits to frequent buyers and those who accumulate points through non-flight activities.

Partner Benefits: The vast network of program participants can earn and redeem points with numerous airline and business partners, expanding the benefits beyond travel.

Qantas Airlines Cancellation Policy

Travel plans can sometimes change unexpectedly, and Qantas understands this. To cater to passengers' needs, Qantas Airlines has a well-defined cancellation policy that offers flexibility and options for those who need to cancel their flights. Let's delve into the details of the Qantas Airlines cancellation policy.

Cancellation Timeframe: Passengers can cancel their Qantas flight tickets up to a specific time before departure, depending on the fare type purchased. For refundable fares, cancellations can often be made up to the departure time, while non-refundable fares may have stricter cancellation deadlines.

Cancellation Fees: If you hold a non-refundable ticket, canceling your flight may incur a cancellation fee. The fee amount varies based on factors such as the fare type, destination, and how close to the departure date you are canceling.

Flexibility during the COVID-19 Pandemic: In response to the uncertainties caused by the COVID-19 pandemic, Qantas has introduced unique flexible booking options to provide passengers more peace of mind. These options may include free flight changes or credits for future travel.

Refund Process: For refundable tickets, the refund process is relatively straightforward. Once you cancel your flight, the refund will typically be processed to the original form of payment used during booking. Remember that the refund may take some time to reflect in your account, depending on your bank or credit card issuer.

Canceled Flights by Qantas: If Qantas cancels your flight, you have the right to a full refund or rebook an alternative flight at no additional cost. Qantas usually communicates with affected passengers via email or phone, providing alternative arrangements and compensation options.

How to Cancel a Qantas Flight: To cancel your Qantas flight, use the Manage Booking section on the Qantas website or contact the Qantas customer service team. If you booked through a travel agent or third-party website, you may need to contact them directly for cancellations.

In conclusion, with a comprehensive cancellation policy, Qantas Airlines strives to accommodate passengers' changing plans. Whether you hold a refundable or non-refundable ticket, knowing the applicable rules and timeframes will help you navigate the cancellation process smoothly and with minimal inconvenience.

Qantas Airlines Refund Policy

Qantas Airlines is known for its exceptional service and extensive flight network. However, travel plans can sometimes change unexpectedly, leading passengers to seek refunds for their bookings. Understanding the airline's refund policy is essential for travelers to navigate these situations.

Types of Tickets Eligible for Refunds: Qantas Airlines offers various ticket types, each with its own refund rules. Generally, tickets fall into two categories: refundable and non-refundable.

Refundable Tickets: These tickets allow passengers to get a full or partial refund if they cancel their bookings. Refundable tickets often have higher fares, but they provide flexibility if travel plans change.

Non-Refundable Tickets: Non-refundable tickets, as the name suggests, do not offer a refund if passengers decide to cancel their flights. Sometimes, passengers may be eligible for flight credit or changes to their itinerary, subject to applicable fees and fare differences.

Refund Eligibility: To determine whether you are eligible for a refund, reviewing the fare rules associated with your ticket is essential. Refundable tickets usually come with more lenient cancellation policies, allowing passengers to cancel their bookings and receive a refund within a specific timeframe before the scheduled departure. On the other hand, non-refundable tickets typically do not qualify for a refund, but there might be exceptions based on extenuating circumstances.

Flight Disruptions and Cancelations: In cases where Qantas Airlines cancels a flight, passengers are entitled to certain compensations and options. The airline aims to rebook passengers on the next available flight without additional charges. If this option does not suit the passenger, they can request a refund for the canceled flight, which should be provided promptly following applicable regulations.

Process for Requesting a Refund: If you have a refundable ticket or believe you are eligible for a refund due to extenuating circumstances. In that case, you can initiate the refund process by contacting Qantas Airlines' customer service or through their online platform. Please provide essential information, including your booking reference, travel dates, and the reason for your refund request.

Refundable Fees: Refunds may sometimes be subject to fees or penalties. These fees could be associated with the ticket type, the time of cancellation, or the specific circumstances surrounding the refund request. It is advisable to review the fare rules and refund policy when booking to understand any potential costs related to cancellations.

Refund Processing Timeframe: The time it takes to process the refund can vary based on the ticket type and payment method used during the booking. Refunds for refundable tickets are generally processed faster, with credit back to the original payment method. Non-refundable tickets may result in flight credits that can be used for future bookings.