Reservations, Changes & Upgrades

Lufthansa Airlines In-flight Amenities

• Passengers enjoy spaciously designed seats with adjustable headrests, ample legroom, and premium seating options in Business Class, including lie-flat beds for restful sleep.
• Every seat has personal seat-back screens offering a wide selection of movies, TV shows, music, games, and video on demand for personalized entertainment.
• Lufthansa Airlines offers complimentary meals and beverages in all classes, with options for special dietary requirements upon request. Business Class passengers can further enjoy gourmet meals and an extensive wine selection.
• On selected routes, passengers can access in-flight Wi-Fi for browsing the internet, sending emails, and staying connected during the flight.
• Business Class passengers are given amenity kits containing toiletries, skincare products, pillows, and blankets for added comfort during the flight.
• Business and premium economy class passengers are given noise-canceling headphones for an enhanced audio experience.

Lufthansa Airlines Cabins

Lufthansa Airlines offers a range of travel classes on international flights. Economy Class provides comfort and value. Premium Economy adds extra space and amenities. Business Class offers luxury, fully flat beds, and gourmet dining. The cabins provide additional services and amenities.

First Class: Lufthansa's First Class cabin offers luxury and comfort that can not be found anywhere else. Passengers are welcomed into exclusive cabins with spacious, fully private suites covered in premium materials. Extraordinary service enhances the experience, offering personalized attention and gourmet dining with fine wines. Each suite transforms into a comfortable bed, ensuring a restful journey. Exclusive lounges and chauffeur services further elevate the travel experience. Whether working, relaxing, or indulging, Lufthansa's First Class cabin offers unmatched luxury, making every moment in the air an unforgettable journey of refinement and comfort.

Business Class: Lufthansa Airlines' Business Class cabins are the benchmark luxury and comfort in the aviation industry. With spacious seats that convert into fully flat beds, passengers can rest in ultimate relaxation. Personalized services, from gourmet dining options to premium wines, are available for passengers. The in-flight entertainment system offers many movies, TV shows, and music. Passengers can stay connected to Wi-Fi and charging outlets. Business Class passengers enjoy priority boarding and access to exclusive lounges. Lufthansa ensures a seamless and memorable journey, making their Business Class cabins a preferred choice for passengers.

Premium Economy Class: Lufthansa Airlines' Premium Economy Class cabin offers a perfect combination of comfort and value. Passengers enjoy extra legroom, adjustable seats, and enhanced amenities for a relaxed journey. Passengers can enjoy a fantastic dining experience with complimentary meals and beverages. Lufthansa Airlines ensures passengers stay entertained with a personal entertainment system and larger screens with USB ports and power outlets to keep passengers connected. Priority boarding provides a smooth start to your travels. Lufthansa's Premium Economy Class is the perfect choice for those seeking an upgraded travel experience without the cost of Business Class, making every moment of the flight pleasurable.

Economy Class: Lufthansa Airlines' Economy Class cabins are best suited for budget travel with a focus on comfort and convenience. Passengers enjoy ergonomically designed seats, ample legroom, and a selection of meals and beverages. Cabins aboard Lufthansa Airlines business class are laid in a 3x3x3 layout, and the in-flight entertainment system is available with every seat and offers a variety of entertainment options ranging from movies, TV shows, songs, documentaries, games, and much more. Passengers can stay connected with available Wi-Fi. Despite its affordability, Lufthansa's Economy Class prioritizes passenger satisfaction, making it an ideal choice for those seeking a seamless and comfortable journey without compromising quality.

Lufthansa Airlines Check-in Policy

Lufthansa Airlines offers convenient check-in options. Passengers can use their website, app, or airport kiosks to check in, choose seats, and get boarding passes. Counter and curbside check-in options are also available for people who prefer personalized interaction. Remember to check specific check-in times and have essential travel documents ready for a seamless experience.

• Visit Lufthansa's official website using your preferred browser.
• Locate the "Check-In" option and click or tap on it.
• Enter your booking code (a confirmation number) and your last name.
• Select the flight for which you want to check-in.
• Choose your preferred seat from the available options on the seating chart.
• Review your details, confirm your check-in, and receive your digital boarding pass.
• Print the boarding pass or save it to your mobile device for easy access at the airport

• Download and install the Lufthansa mobile app from your app store.
• Open the app and log in using your booking code or Miles & More account.
• Select the "Check-In" feature within the app's menu.
• Add your flight details as prompted and choose your seat preference.
• Confirm your check-in and save your mobile boarding pass to the app.
• Ensure your mobile device is charged and ready for airport security and boarding.

• Upon arriving at the airport, locate the Lufthansa self-service kiosk counters.
• Tap the screen to start and choose "Check-In" from the options.
• Enter your booking code or scan your passport using the kiosk's scanner.
• Confirm your flight details and choose your seat.
• The kiosk will print your boarding pass and baggage tags if needed.
• Collect your boarding pass and head to the security checkpoint.

• Arrive at the airport well ahead of your flight's departure time.
• Find the Lufthansa check-in counters.
• Present your passport or identification along with your booking code to the agent.
• The agent will assist you with check-in, assign your seat, and print your boarding pass.
• If you have baggage to check, hand it to the agent for tagging.

• If available at your departure airport, drive to the curbside check-in area.
• Approach the Lufthansa curbside check-in station and provide the agent with your booking code and ID.
• The agent will help you with check-in, print your boarding pass, and assist with baggage drop-off if necessary.
• Following these steps will help you smoothly navigate Lufthansa Airlines' check-in process, whether you choose to check in online, at a kiosk, or in person.

Lufthansa Airlines Baggage Policy

It's crucial to know about the check-in and carry-on baggage allowances when getting ready for your trip with Lufthansa Airlines. Baggage allowance may differ for various travel classes. Therefore, let's break down the restrictions on both size and weight for each category:

Check-In Baggage: When traveling on an international flight with Lufthansa Airlines, Economy Class passengers enjoy the allowance of 1 checked bag. This bag's maximum weight should be at most 23 Kg. Lufthansa's Premium Economy passengers are often granted a more generous checked baggage allowance than Economy Class at 2 bags of 23 Kg each. Business Class passengers with Lufthansa Airlines enjoy an even higher checked baggage allowance, allowing them to travel with 2 bags of 32 Kg each. A substantial checked baggage allowance is given for those traveling in the luxury of Lufthansa's First Class. The First Class service ensures that passengers have ample space to carry their belongings in 3 bags with a weight limit of 32 Kg.

Carry-On Baggage: Lufthansa ensures a seamless travel experience with a generous carry-on baggage policy across all cabins on international flights. Economy and premium economy class passengers can bring 1 standard carry-on bag and a personal item, such as a laptop or purse. The combined weight of the bags can be 8 Kg at most. Business and First class passengers can travel with 2 bags of 8 Kg each and a small handbag.

Traveling with Pets: Lufthansa allows pets to travel onboard, ensuring a safe and comfortable journey. Depending on the pet's size and destination, they can travel in the cabin or cargo hold. Specific regulations apply, including proper documentation and carriers. Cabin travel is restricted to smaller pets weighing less than 8 Kg along with their carriage, while larger ones travel in a secure and temperature-controlled environment in the cargo hold. The airlines must be informed at least 72 hours before the departure. Lufthansa's pet-friendly approach ensures peace of mind, allowing service animals to travel inside the aircraft's cabin despite their weight or size.

Lufthansa Airlines Frequent Flyer Program

Lufthansa Airlines' frequent flyer program, Miles & More, is a comprehensive loyalty program that offers benefits beyond conventional travel perks. Designed to acknowledge and reward the loyalty of frequent travelers, the program provides many benefits that enhance every aspect of their journey.

Accumulating Miles: Members of Miles & More earn miles not only through Lufthansa flights but also through a vast network of partner airlines, hotels, car rentals, and credit card transactions. This means you still advance toward rewarding benefits even when not in the air.

Tiered Membership: The program features various tiers – from the entry-level to the prestigious HON Circle – each offering escalating privileges. As members progress through the tiers, they unlock exclusive perks such as priority check-in, fast-track security, increased baggage allowance, and access to Lufthansa and Star Alliance lounges worldwide.

Digital Convenience: With a user-friendly online portal and mobile app, members can conveniently manage their accounts, track their miles, and redeem rewards.

Flight Upgrades and Award Flights: One of the most enticing aspects of the program is the opportunity to use accumulated miles for flight upgrades and award flights. Whether you aim to fly in a higher service class or explore new destinations, these miles can open doors to exceptional travel experiences.

Exclusive Experiences: Miles & More goes beyond flights and miles. Members can access a world of unique experiences, from cultural events and sporting activities to culinary adventures. These opportunities allow travelers to make memories that extend beyond the aircraft cabin.

Community and Engagement: The program fosters community among its members, providing them access to a network of fellow travelers and enthusiasts. Special promotions, newsletters, and personalized offers keep members engaged and excited about their journey.

Lufthansa's Miles & More program transforms routine trips into rewarding experiences. It rewards the dedication of its loyal passengers by offering a broad spectrum of benefits that make every journey seamless and deeply satisfying. Whether you're a business traveler, an adventurer, or someone who loves the art of flying, Miles & More ensures that your loyalty accumulates miles.

Lufthansa Airlines Cancellation Policy

Lufthansa Airlines' cancellation policy provides flexibility while maintaining a fair and consistent approach if passengers need to cancel their flight tickets. Whether it's due to unforeseen circumstances or changing itineraries, here's a detailed look at Lufthansa's cancellation policy:

Refundable vs. Non-Refundable Tickets: Refundable tickets typically offer more flexibility and allow cancellations with refunds, subject to terms. While Non-refundable tickets may not be eligible for a refund, they might provide an option to change the travel dates for a fee.

Cancellation Fees and Timing: The cancellation fee varies based on fare type, travel class, and route. The closer the cancellation to the departure date, the higher the cancellation fee will likely be.

Flexibility During Unforeseen Events: Lufthansa may offer more lenient policies during exceptional events like natural disasters or widespread disruptions, providing options for rebooking or refunds.

Refund Process: To cancel a ticket, log in to your booking on the Lufthansa website or app or contact their customer service. If your ticket is eligible for a refund, the refund amount will be calculated based on the fare rules and deducted cancellation fees.

Travel Insurance: Passengers are encouraged to consider purchasing travel insurance, which can cover cancellations due to unforeseen circumstances.

Miles & More Members: Lufthansa's Miles & More program members might have access to more flexible cancellation and rebooking options, depending on their membership status.

Refunds for Ancillary Services: Some services, like seat selection fees or extra baggage, might be refundable if canceled along with the flight ticket.

It's important to note that cancellation policies may vary based on the fare type, route, and specific circumstances. Always review the terms and conditions associated with your ticket before making any changes. Contact Lufthansa's customer service or visit their website for the most accurate and up-to-date information.

Lufthansa Airlines Refund Policy

Lufthansa Airlines is a Reputable airline and offers a thorough refund policy to meet the needs of all travelers. Understanding the airline's refund policy might be essential for passengers wishing to cancel or alter their bookings:

Eligibility for Refund: Refund policies for Lufthansa Airlines typically depend on the ticket class and any special terms included. Refundable Fares: Even if they choose to cancel their reservations, passengers who purchase tickets with refundable rates are entitled to a full or partial refund. Refundable tickets, however, are typically more expensive than non-refundable tickets.

• Online Bookings: The cancellation procedure is relatively simple for travelers who buy their flights directly through the Lufthansa Airlines website or mobile app. They can check the fare rules, retrieve their reservation information, and submit a cancellation request.
• Travel Agencies: Passengers who make reservations through travel agents or third-party platforms should contact them to cancel. Depending on the agency's policies, the return procedure could be different.

Refund Process: Refund requests can typically be made online through the airline's website or by getting in touch with customer service by passengers with refundable fares. The original payment method used to make the reservation will be utilized to complete the refund after approval.

Timeframe for Refunds: Depending on the payment method and fare type, the processing period for refunds may change:

• Credit Card: Depending on the issuing bank and their processing times, refunds to credit cards typically take several business days to appear in the account.
• Cash/Debit Card: Refunds for cash or debit card payments can take longer since the airline might need further proof.
• Travel Credits: If passengers obtain travel credits, they may utilize them immediately or within the specified validity time to make new flight reservations.

Canceled By Airlines: Lufthansa Airlines may provide other travel arrangements or full refunds during flight cancellations or significant delays brought on by weather or operational issues, regardless of the fare class.