Reservations, Changes & Upgrades

KLM Airlines In-flight Amenities

• Passengers enjoy ergonomically designed seats with adjustable headrests and ample legroom, and access to a wide selection of movies, TV shows, music, and games on personal screens.
• The airlines ensure that passengers stay connected with onboard Wi-Fi services to browse the internet, check emails, and stay in touch with family and friends during their flight.
• Various complimentary meals and beverages, including hot meals and snacks, are available on the flight. Special dietary meals can be requested in advance. KLM offers a range of special meals to cater to various dietary requirements, such as vegetarian, kosher, halal, etc.
• Business Class passengers can enjoy enhanced amenities, including lie-flat seats, premium dining options, and exclusive airport lounges. Business Class passengers receive a complimentary amenity kit filled with travel essentials.
• Read the in-flight magazine for exciting articles, destination guides, and travel tips using mood-enhancing lighting designed to reduce jet lag and create a comfortable atmosphere.

KLM Airlines Cabins

KLM Airlines offers a variety of travel classes. Each class provides exceptional services and amenities, from the comfortable and affordable Economy Class to the opulent World Business Class. Let's examine the essential travel classes that KLM provides and the amenities that go along with them:

Economy Class: KLM's Economy Class offers a comfortable and cost-effective travel experience. Individual in-flight entertainment systems with a wide range of entertainment options are available to passengers, along with comfortable seats with movable headrests and enough legroom. During the trip, complimentary meals and drinks are provided, and passengers can select from various unique meals to meet their dietary needs. Comfort kits are offered on long-haul flights as an added convenience. Additionally, passengers traveling in economy class have the option of upgrading their experience by purchasing Wi-Fi and additional amenities.

Premium Economy Class: Superior premium economy excellently balances Business Class and Economy Class, offering better comfort and services without paying more. Larger seats with greater recline, legroom, and bigger personal entertainment screens are available to passengers. Delicious meals and complimentary alcoholic beverages enhance the dining experience.

World Business Class: World Business Class, intended for lengthy international flights, provides guests with abundant facilities and first-rate service. Travelers can unwind and relax comfortably in lie-flat seats with direct aisle access. An outstanding flying experience is created by a committed in-flight crew that attends to guests' every need. A fine selection of wines and spirits are offered with the gourmet dining selections, which famous chefs have carefully chosen. Adding luxurious bedding and amenity packs improves comfort and guarantees that travelers reach their destination rested.

European Business Class: Europe Business Class provides a superior travel experience and is ideal for transatlantic trips. Priority boarding, entry to premium lounges at specific airports, and roomy seats with extra legroom are all benefits for passengers. A fantastic assortment of meals and beverages represents the finest European culinary delights.

KLM Airlines Check-in Policy

KLM Airlines offers various check-in options to ensure a smooth and trouble-free beginning to your trip. Here is a comprehensive guide to each option, whether you choose the traditional airport check-in or the convenience of online and mobile check-in:

Online Check-In: KLM online check-in window opens 30 and closes 1 hour before departure. For a hassle-free online check-in procedure, follow these steps:

• Go to the "Check-In" area of the KLM official website (www.klm.com).
• To access your reservation, please enter your booking code, e-ticket number, or Flying Blue account information.
• KLM will walk you through the process after you select the guests you want to check-in.
• Choose your favorite seat from the available choices, which may include seats with more legroom.
• If you have any, drop off your checked luggage at the airport's designated drop-off desk.
• After checking in online, you can print or receive your boarding pass on your mobile device.

Mobile Check-In: Travelers may check in more efficiently using the KLM smartphone app. To use your mobile device to check in, adhere to these steps:

• Install the KLM mobile app on your smartphone.
• If you already have a KLM account, log in there, or if you're a new user, create one.
• To access your reservation, enter your payment or Flying Blue account information.
• Select the people checking in, then pick your favorite seats.
• Your boarding card will be accessible on the app after check-in and can be presented at the airport.

Airport Check-In: In most airports, KLM has airport check-in desks for travelers who prefer a more conventional check-in procedure. What you need to know is as follows:

• For foreign trips, in particular, get to the airport early to give yourself enough time to get through security and check-in.
• Bring your passport, e-ticket, and other necessary travel documentation to the check-in desk.
• You can choose your seats and finish the check-in process with the help of the check-in agent.
• After a successful check-in, you will receive a printed boarding pass from the agent.

KLM Airlines Baggage Policy

Carry-On Baggage: KLM Airlines offers a generous baggage allowance to its passengers of the class they are traveling in. Passengers traveling in economy class cabins can take with them. The maximum dimension of the carry-on bag should be under 55x35x25 Cm. The airline also allows passengers to carry one small accessory bag under dimensions 40x30x15 cm. The combined weight of both bags should be under 12 Kg per person. Premium economy passengers have a higher baggage allowance of 2 carry-on bags with an additional accessory bag. Business class passengers traveling with KLM Airlines have the most generous baggage allowance of 3 handbags and one extra accessory bag. The weight allowance for business class passengers is 18 Kg combined for all the bags.

Check-In Baggage: Carry-On baggage allowance in KLM airlines depends on the class and the destination the passenger is traveling to. Economy class passengers can access the basic carry-on limit of 1 bag of 23 Kg per person. Premium Economy class passengers enjoy a higher baggage limit of 2 carry-on bags that should weigh under 23 Kg each. Business class passengers have the highest carry-on baggage allowance. Passengers traveling in business class can carry 2 packs of 32 Kg each. The maximum dimensions of check-In bags with KLM Airlines should not exceed 158 Cm. SkyTeam Elite Plus and Flying Blue Elite members receive additional benefits based on their tier level. Every infant flying on the trip can check in 1 bag weighing no more than 10 kg.

Traveling with Pets: KLM Airlines permits domesticated cats and dogs to fly in the cabin or as cargo depending on size and location. Only a restricted number of tiny pets, weighing up to 8 kilograms, are allowed on board each trip. Larger animals must be shipped as cargo. Specific rules, such as those governing the size and security of pet carriers, must be followed by pet owners. Pet travel requires reservations.

KLM Airlines Frequent Flyer Program

KLM Airlines' prestigious frequent flyer program, "Flying Blue," allows its customers to improve their travel experience. This loyalty program rewards frequent travelers with unique advantages and lets them accumulate and use points on flights operated by KLM and its partner airlines. A thorough summary of KLM's Flying Blue program is provided below:

Earning Flying Blue Miles: Travelers can accrue Flying Blue miles by flying with KLM, Air France, and other SkyTeam partner airlines. Miles are earned based on the program's flight distance, travel class, and membership level.

Membership Tiers: The Flying Blue program has four membership stages, each with rising advantages.

• Ivory: The lower-level rung with fewer advantages.
• Silver: This level can be attained after accumulating 100 XP (Experience Points) in a calendar year. It comes with priority boarding and more luggage space.
• Gold: Awarded after earning 180 XP, this level grants access to lounges, early check-in, and increased baggage allowance.
• Platinum: The highest level, needing 300 XP, and providing elite perks, including access to First Class lounges and individualized support.

XP (Experience Points): Experience Points, which are based on flight distance, travel class, and fare type, are what determine membership level. The more XP collected per flight, the higher the tier, and the faster members advance to elite rank.

Miles Redemption: Flying Blue members can use their points to book flights, upgraded seats, hotel stays, rental cars, and other travel-related services. Depending on the destination, travel class, and availability, different numbers of miles are required for redemption.

Partner Airlines: Flying Blue members can accrue and use miles on flights with KLM, Air France, and many SkyTeam partner airlines, expanding their access to benefits globally.

Exclusive Benefits: Members of Flying Blue receive several unique advantages, such as entry to airport lounges, priority boarding, more baggage allowance, and customized services.

KLM Airlines Cancellation Policy

KLM has a clear cancellation policy that gives its customers flexibility and convenience. Travelers can handle changes to their travel arrangements more quickly if they know the cancellation policies and procedures. The complete outline of KLM's cancellation policy is provided below:

24-Hour Risk-Free Cancellation: KLM provides customers a 24-hour risk-free cancellation window during which they can change or cancel their reservations without being charged a cost. This policy applies to all pricing types and trip categories.

Economy and Business Class: Cancellations may be subject to a cost for most Economy and Business Class tickets, and any remaining balance will be returned in the manner of payment used initially. Refunds for non-refundable fares may not be possible, whereas those for refundable prices are often fully refunded, with less necessary cancellation penalties.

Cancellation Fees and Refunds: The cancellation fees and refund eligibility for passengers who need to change their flight after the 24-hour window depends on the fare type, travel class, and destination.

Refunds for Cancelled Flights: Passengers are entitled to a complete refund to the payment source, including taxes and fees if KLM cancels a flight. Passengers can also choose a Flight Credit, which can be applied to future journeys.

Canceling Bookings: Passengers have several options for canceling their reservations, including online via the KLM website or mobile app, calling KLM's customer care, or working with a travel agent if the reservation was booked through an agency.

Flight Changes and Rebooking: KLM Airlines provides flexible rebooking alternatives for travelers who want to alter their travel dates or destination. Depending on the kind of fare and the circumstances, changes might be charged a fee or result in a rate difference.

The cancellation policy for KLM Airlines is intended to give customers flexibility and convenience while upholding the terms of the tariff and the requirements of the travel class. During the COVID-19 pandemic, the 24-hour risk-free cancellation window and the adaptable rebooking options ensure that travelers have the tools they need to manage changes to their travel plans.

KLM Airlines Refund Policy

KLM Airlines has a well-designed refund policy that seeks to be fair and flexible to its passengers during flight cancellations or adjustments.

Eligibility for Refunds: Refund Eligibility: The following conditions may apply to passengers to receive a refund:

• If the customer cancels their reservation within 24 hours of purchasing, they can do so without incurring any fees.
• If KLM cancels the flight for any reason.
• If the passenger is refused boarding for overbooking-related or other airline-controlled reasons.

Refundable and Non-Refundable Fares: The pricing type selected during the reservation process determines whether a ticket is refundable. Non-refundable fares may not be eligible for refunds or may be subject to cancellation costs, whereas refundable rates often permit full returns.

Refund Process: Passengers have several options for requesting a refund, including using the KLM website or mobile app or calling KLM's customer service. The refund processing period may change depending on the payment method and the passenger's bank or credit card provider. Refunds are typically completed in 7 to 10 business days.

Refunds for Essential Services: Passengers may also be eligible for rebates on necessary services, such as seat selection fees and excess luggage fees, in case of flight cancellations or changes brought on by KLM.

KLM Airlines developed a refund policy to give customers fairness and flexibility in the event of flight adjustments or cancellations. Passengers may confidently manage their travel arrangements because of the COVID-19 flexibility and the 24-hour risk-free cancellation window. KLM's dedication to customer satisfaction is evident in its clearly defined and user-friendly refund policy, which covers refunds for canceled flights and adjustments brought on by unforeseeable circumstances.