Reservations, Changes & Upgrades

Iberia Airlines In-flight Amenities

Iberia Airlines offers a wide range of in-flight amenities to enhance the travel experience for passengers on their flights. These amenities cater to various aspects of comfort, entertainment, and convenience. Some of the notable amenities include:

• Iberia provides ergonomic seats with adjustable headrests and ample legroom, ensuring a comfortable journey for passengers.
• Passengers can enjoy a wide selection of movies, TV shows, music, games, and documentaries through individual seatback screens. The entertainment options offer a mix of genres to cater to diverse preferences.
• Iberia offers Wi-Fi services on select aircraft, enabling passengers to stay connected, browse the internet, and stay in touch with family and friends during the flight.
• Many seats have power outlets or USB ports to charge electronic devices like laptops, tablets, and smartphones.
• Passengers are provided with blankets and pillows for added comfort during the flight, and business class passengers receive amenity kits that include essentials like eye masks, earplugs, socks, and toiletries.
• Passengers are treated to various meals and beverages inspired by Spanish cuisine. Unique dietary options are available upon request.
• Business class passengers enjoy premium amenities, including lie-flat seats, priority boarding, access to airport lounges, enhanced dining options, and more.

Iberia Airlines Cabins

Iberia Airlines takes pride in offering passengers a luxurious and comfortable flying experience through its properly designed cabins on all its flights. Whether traveling for business or leisure, passengers can expect various amenities and services that cater to their needs and preferences.

Business Class: Business Class cabins redefine luxury in the skies by offering passengers an elevated travel experience. Passengers enjoy spacious and comfortable lie-flat seats that transform into cozy beds by a button, perfect for catching up on rest during long flights. The Business Class cabins offer enhanced privacy and personal space, allowing travelers to work or relax without interruptions. Business Class passengers can access priority boarding and exclusive airport lounges worldwide to rest and relax before their flights. The in-flight dining experience in Business Class is a highlight, with a curated menu of gourmet dishes inspired by Spanish culinary traditions. The airline offers its pristine passengers in business class a taste of Spanish culture and cuisines through the premium selection of wine and cocktails that go perfectly with any meal offered.

Premium Economy Class: Iberia Airlines' Premium Economy Class offers a balanced blend of comfort and price, providing an elevated travel experience for passengers. With more spacious seats and increased legroom, passengers can relax in spacious cabins. Enhanced services include priority check-in, boarding, and baggage handling. Passengers are treated to a dedicated cabin, ensuring a personalized atmosphere. The in-flight dining options are a highlight, featuring upgraded menus and complimentary beverages. Entertainment is also enhanced in the premium economy class cabins with larger screens and noise-canceling headphones.

Economy Class: Iberia's Economy Class cabins are thoughtfully designed to ensure a pleasant journey for all passengers. Properly designed seats provide ample legroom and are equipped with adjustable headrests for maximum comfort. Each seat features an entertainment screen, offering diverse entertainment options, including movies, TV shows, music, and games. Iberia's Economy Class passengers enjoy a culinary experience heavily inspired by Spanish cuisine. Passengers can try various meals and beverages. Complimentary blankets and pillows are given to economy-class passengers to enhance their comfort further, making long-haul flights more relaxing.

Iberia Airlines Check-in Policy

Iberia Airlines offers passengers several convenient methods for check-in, ensuring a hassle-free start to their journey. Here's a detailed step-by-step guide on how to complete the check-in process using various methods:

• Visit Iberia Airlines' official website using your preferred web browser.
• Click on the "Check-in" tab in the screen's top right corner.
• Enter your booking reference or ticket number and your last name.
• Select your flight and the passengers you want to check-in.
• Review and confirm your seat selection if applicable.
• Print or download your boarding pass to your mobile device.

• Download the Iberia Airlines mobile app from your app store.
• Open the app and log in to your account or provide your booking details.
• Access the "Check-in" feature.
• Choose your flight and passengers for check-in.
• Confirm or modify your seat preferences.
• Receive your mobile boarding pass on the app.

• Arrive at the airport well in advance, considering the recommended check-in time.
• Locate the Iberia Airlines check-in counters at the airport.
• Provide the airline staff with your booking reference, ticket, or identification.
• The staff will assist you in check-in, assign seats, and print your boarding pass.
• Drop off any checked baggage, if applicable.
• Receive your boarding pass and ensure it includes the departure gate and other essential information.
• Proceed to security and immigration checks.

• Locate the self-service kiosks at the airport.
• Follow the on-screen instructions to access the check-in process.
• Enter your booking reference, ticket, or identification details.
• Select your flight and passengers for check-in.
• Choose or modify your seat preferences if needed.
• Print your boarding pass at the kiosk.

Premium Check-In: This feature is only available for business, premium economy, and elite passengers.

• Visit the designated premium check-in counters at the airport.
• Provide your booking details, ticket, or identification to the staff.
• Receive personalized assistance for check-in and seat preferences.
• Obtain your boarding pass and drop off checked baggage if required.
• Head to security and immigration checks with ease.

Iberia Airlines Baggage Policy

Check-In Baggage: Iberia Airlines offers a straightforward and generous check-in baggage policy. The baggage policy permits Economy Class passengers 1 piece of checked baggage with a maximum weight of 23 kg. Business Class and Premium Economy passengers enjoy even more flexibility, allowing them to travel with 2 bags of checked baggage with a weight limit of 23 Kg per bag. When traveling with an infant, the parents can carry one check-in bag of 10 Kg and one bassinet or collapsible stroller. The bag's dimensions should not exceed 158 Cm in any cabin. The airlines mandate passengers to follow the baggage policy as any additional weight may cause passengers to pay additional fees.

Carry-On Baggage: Iberia Airlines' carry-on baggage policy for international flights ensures convenient travel for passengers. Economy Class passengers can bring 1 piece of cabin baggage weighing up to 10 kg (22 lbs) and maximum dimensions not exceeding 56x45x25 Cm along with an additional small bag like a handbag or laptop bag. The small bag should be under 40x30x15 Cm. Business Class and Premium Economy passengers enjoy greater allowances. Passengers traveling in these cabins can carry 2 carry-on bags with a combined weight not exceeding 14 Kg per person.

Traveling with Pets: Iberia Airlines allows small pets to travel onboard. Pets can travel in the cabin or as checked baggage, depending on their size and weight. Small dogs and cats can accompany their owners in the cabin, while larger pets must be transported in the temperature-controlled, cargo hold of the aircraft. Ensure you comply with Iberia's regulations, including proper carriers, health documentation, and booking procedures.

Iberia Airlines Frequent Flyer Program

Iberia Airlines offers the Iberia Plus Frequent Flyer Program, a gateway to rewards, privileges, and exclusive benefits. Made for loyal travelers, this program enhances the travel experience while offering earning opportunities.

Membership Tiers: The program comprises four membership tiers: Iberia Plus, Silver, Gold, and Platinum. Progression through tiers is based on qualifying points or flights, unlocking exciting benefits, including priority check-in, and lounge access.

Earning Avios: Members earn Avios, the program's currency, by flying with Iberia Airlines, oneworld alliance partners, and other affiliates. Avios can also be accumulated through partner hotels, car rentals, shopping, and financial services.

Redeeming Rewards: Avios can be redeemed for flights, seat upgrades, hotel stays, car rentals, and more. This flexibility empowers members to tailor their rewards to match their preferences.

Avios and Money: The program offers Avios and Money options, allowing partial payment using both currency and points, making rewards attainable even when Avios balance may be insufficient.

Family & Friends: Iberia Plus lets members pool Avios with family and friends, enhancing collective earning potential for dream vacations.

Oneworld Benefits: As part of the Oneworld alliance, Iberia Plus members enjoy benefits when flying with partner airlines, expanding the rewards to a global scale.

Promotions and Offers: Members receive exclusive promotions and offers tailored to their travel habits, further enriching the program's value.

Special Services: The program extends specialized services for Gold and Platinum members, such as fast-track security, priority boarding, and enhanced customer support.

Enrollment: Enrollment in Iberia Plus is free and can be done online, offering instant access to the program's benefits.

The Iberia Plus Frequent Flyer Program is a testament to Iberia Airlines' commitment to rewarding its dedicated travelers. With its tiered structure, versatile earning and redemption options, and a global network of partners, Iberia Plus transforms ordinary journeys into extraordinary experiences, making loyalty truly rewarding.

Iberia Airlines Cancellation Policy

Iberia Airlines acknowledges that travel plans can change unexpectedly, and to accommodate passengers' evolving needs, the airline has formulated a comprehensive cancellation policy. This policy outlines guidelines for cancellations, refunds, and booking changes, ensuring a transparent and fair process for travelers.

Booking Flexibility: Iberia Airlines recognizes the need for flexibility in travel arrangements. The airline typically offers different fare types with varying degrees of flexibility, allowing passengers to choose fares that align with their plans.

Cancellation Timeframe: Cancellation policies may vary depending on the fare class and type of ticket purchased. Generally, passengers can cancel their bookings within 24 hours of making the reservation for a full refund, as long as the flight departure is at least seven days away.

Refund Eligibility: The fare type, time of cancellation, and route decide refund eligibility. Fully refundable fares are typically entitled to a complete refund, while non-refundable fares may have specific cancellation fees.

Cancellation Process: Passengers can cancel bookings online through the Iberia Airlines website or contact the airline's customer service for assistance.

Ticket Changes: Sometimes, Iberia Airlines allows passengers to change their bookings. However, fare differences and change fees might apply, which must be borne by the passenger.

Particular Circumstances: Iberia Airlines acknowledges that unexpected events, such as the ongoing pandemic, can disrupt travel plans. In such cases, the airline might offer additional flexibility, including changing dates or receiving a travel voucher.

Contacting Customer Service: If passengers have questions or require assistance regarding cancellations, they can contact Iberia Airlines' customer service for guidance.

Cancellation Protection: Iberia Airlines may offer travelers the option to purchase cancellation protection or travel insurance when booking, which can provide more extensive coverage in case of unexpected cancellations.

Reviewing the Policy: Passengers must review the specific cancellation policy associated with their ticket before making any changes. Understanding the terms and conditions of their fare type can help passengers make informed decisions.

Iberia Airlines' cancellation policy offers passengers flexibility and clarity if their travel plans change. By familiarizing themselves with the policy and understanding the fare type they've chosen, travelers can navigate cancellations and refunds with greater ease and confidence, ensuring a smoother journey overall.

Iberia Airlines Refund Policy

Iberia Airlines is committed to providing passengers with a straightforward and equitable refund policy, recognizing that travel plans can encounter unforeseen twists. Understanding the refund policy is crucial for travelers to make informed decisions and navigate changes effectively.

Refund Eligibility: Refund eligibility depends on factors such as ticket type, fare class, route, and the timing of the cancellation. Fully refundable tickets generally allow for a complete refund, while non-refundable tickets might have specific conditions and fees associated with cancellations.

Cancellation Fees: Non-refundable tickets may incur cancellation fees or penalties when passengers decide to cancel their reservations. The specific amount can vary based on the fare type and timing of the cancellation.

24-Hour Refund Window: In accordance with industry standards, Iberia Airlines offers passengers the opportunity to cancel and receive a full refund within 24 hours of booking, provided the flight departure is at least seven days away. This allows passengers to reconsider their plans shortly after booking without incurring penalties.

Refund Process: To initiate the refund process, passengers can typically access their bookings on the Iberia Airlines website and navigate to the cancellation section. The refund is generally credited back to the original form of payment, such as the credit card used for the purchase.

Refund Timeframe: The processing time for refunds may vary based on the payment method and the passenger's financial institution. Generally, refunds are processed within a few weeks, but allowing for a reasonable processing period is advisable.

Flight Disruptions: In flight cancellations, delays, or other disruptions caused by the airline, passengers may be entitled to compensation or alternative options, such as rebooking or refund. These situations often fall under regulations like the EU's Passenger Rights.

Special Considerations: During extraordinary circumstances like the COVID-19 pandemic, Iberia Airlines may offer additional flexibility in refunds, allowing passengers to reschedule their flights or opt for travel vouchers.

Communication Channels: Passengers seeking refunds or clarification about the refund process can contact Iberia Airlines' customer service. Professional assistance can guide them through the steps and help them understand the specific terms and conditions relevant to their booking.