Reservations, Changes & Upgrades

Air New Zealand In-flight Amenities

Air New Zealand takes pride in providing a range of in-flight amenities to enhance the comfort and enjoyment of passengers on its international flights. Here's a detailed list of the amenities you can expect:

• Passengers enjoy comfortable seats with adjustable headrests and spacious seating with extra legroom. In contrast, business class passengers can access lie-flat beds, privacy dividers, direct aisle access, and premium amenities.
• Personal touchscreen entertainment systems with a wide selection of movies, TV shows, music, games, and interactive content are available for every passenger despite their travel class.
• Passengers enjoy gourmet meals designed by renowned chefs, showcasing New Zealand's culinary excellence. Special dietary options, including vegetarian, vegan, and gluten-free, are available upon request.
• The airline offers complimentary alcoholic and non-alcoholic beverages, including fine wines, to passengers on international and transcontinental flights.
• Business and Premium Economy passengers receive amenity kits containing skincare products, socks, eye masks, and other essentials. All passengers traveling on long-haul flights are given blankets, pillows, and bedding to ensure a comfortable rest.
• Air New Zealand offers Wi-Fi on select aircraft for passengers to stay connected and access the internet during the flight.
• The flight crew provides attentive service, assistance, and information throughout the journey; passengers can enjoy reading the complimentary newspapers and magazines available during the flight.
• Business and premium economy class passengers can visit the Air New Zealand lounges at all the major airports worldwide.
• The airlines go one step further and make sure to make special arrangements for celebrations such as birthdays or anniversaries.

Air New Zealand Cabins

Air New Zealand is renowned for its commitment to passenger satisfaction and offers a range of meticulously designed cabins on its international flights. Each cabin caters to varying preferences and needs, ensuring travelers experience unparalleled comfort and luxury.

Business Class: Air New Zealand's Business Class cabins redefine luxury travel with lie-flat beds, memory foam mattresses, and direct aisle access, ensuring a restful journey. Privacy dividers create personal spaces for the passengers to travel in undisturbed relaxation. The airline offers gourmet cuisine, curated by renowned chefs, and caters to discerning palates. In-seat power outlets and USB ports foster productivity, while exclusive lounges enhance pre-flight and layover experiences. Passengers can enjoy entertainment on personal screens or onboard wellness with inflight yoga. With Māori-inspired designs, the experience becomes a cultural journey. Air New Zealand's Business Class indulges passengers in luxury, making international travel a seamless blend of comfort and style.

Premium Economy: Air New Zealand's Premium Economy cabins offer a new level of travel, allowing passengers to enjoy excellent services without breaking the bank. Passengers enjoy spacious seats with added legroom that maximizes comfort. Relaxation is easy with leg rests and footrests, ensuring a calming journey. Passengers can access priority check-in and premium dining options that elevate their flight experience. Air New Zealand provides passengers with amenity kits for extra convenience, and the personalized entertainment system keeps passengers entertained. Passengers can experience luxury without the full price, making Air New Zealand's Premium Economy the perfect choice for discerning flyers on international routes.

Economy Class: Air New Zealand's Economy Class cabins offer such fantastic services at a low price that they can redefine budget travel. Comfort is the most important aspect, along with ergonomic seats, adjustable headrests, and extra legroom. Personal touchscreen entertainment systems offer diverse content for the passengers to stay entertained during the flight, while culinary excellence shines through a menu reflecting New Zealand's local flavors. Thoughtful amenities, friendly service, and Māori-inspired designs immerse passengers in the journey. The airline ensures a remarkable experience even in its affordable class, making international travel accessible and enjoyable.

Air New Zealand Check-in Policy

Air New Zealand offers various methods for check-in to ensure a smooth and convenient experience for passengers. Whether you prefer traditional counter check-in or the convenience of digital options, here's a detailed step-by-step guide to each method:

Online Check-In: Online check-in is a favorable choice that lets passengers check- in conveniently from their homes or places of business. The majority of Air New Zealand flights, offer it. This is how you do it:

• Open your preferred web browser and navigate to the Air New Zealand official website.
• Type in your last name, e-ticket number, and booking reference.
• Choose your seat from the available options.
• Print or save your boarding pass to your mobile device after check-in

Mobile Check-In: The Air New Zealand smartphone app provides the utmost check-in convenience. Here's how to use the app:

• Install the Air New Zealand app on your phone.
• Create a new account or sign in to your current one.
• To view your booking information, type in your booking reference or e-ticket number.
• Select the seat of your choice, and the app will create your mobile boarding pass.

Airport Check-In: The traditional check-in procedure entails visiting the Air New Zealand check-in counters. In-person check-in is possible for passengers with the help of airline staff.

• Ensure you go to the airport well before your flight's departure. Three hours before departure, check-in desks open.
• Bring your trip documentation to the check-in counter, including your passport, e-ticket, and any necessary visas.
• Airline personnel will provide your boarding card when they confirm your identity and travel information.
• After checking in, if you have checked baggage, go to the baggage drop-off facility to have it tagged and dispatched for loading.

Self-Service Kiosks: Air New Zealand offers self-service kiosks at a few airports so customers can check in swiftly. This is how it goes:

• At the airport's check-in area, locate the self-service kiosks.
• To access your booking, type in your booking reference or e-ticket number.
• From the selection of seats, pick the one that seems the most comfortable.
• Your boarding pass will be printed at the kiosk, which you can use to enter security and board your flight.

Air New Zealand Baggage Policy

Air New Zealand's baggage policy offers varying allowances based on fare class and routes. Passengers must check their tickets for specific details regarding carry-on and checked baggage limits, fees, and any additional services to ensure a hassle-free travel experience. The basic allowances that Air New Zealand offers are as follows:

Check-In Baggage: Air New Zealand's check-in baggage policy is designed to cater to different fare classes and destinations. Passengers are typically allowed to check in one or more bags, depending on their fare type, Airpoint status, and travel classes. Passengers traveling in economy class cabins can carry 1 carry-on bag under the maximum allowed dimension of 158 Cm, and the maximum weight of 23 Kg (50 Pounds). Premium economy class passengers enjoy a higher baggage limit of 2 bags, each not exceeding 23 Kg. Business class passengers has access to the maximum check-in baggage allowance with the ability to carry 3 carry-on bags of 23 Kg each. When traveling with an infant, the parents can carry a stroller or car seat that weighs no more than 10 Kg.

Carry-On Baggage: Air New Zealand offers a convenient carry-on baggage policy tailored to various travel classes. In Economy Class, passengers can bring 1 piece of carry-on luggage weighing up to 7 kg and a personal item. Premium Economy class passengers can carry 2 carry-on bags with a combined weight of no more than 14 Kg and one small personal item. Business class passengers enjoy the privilege of 2 carry-on pieces, weighing 16 Kg, plus a personal item. Air New Zealand mandates that the maximum dimensions of the carry-on baggage should not exceed 118 Cm. Airpoints Elite, Gold, and Star Alliance Gold members often receive extra allowances.

Traveling with Pets: Air New Zealand offers a pet transport service for cats and dogs as checked baggage or cargo. Strict regulations, including proper crates and health documentation, ensure pets' safety and comfort. Guidelines vary based on destination and flight duration.

Air New Zealand Frequent Flyer Program

Air New Zealand's Frequent Flyer Program, often known as Airpoints, offers passengers a rewarding experience beyond miles. Here's a comprehensive overview of this program's features, benefits, and how to make the most of it:

Earning Airpoints: Members accumulate Airpoints through flights with Air New Zealand, Star Alliance partners, and various other partner airlines. Points are earned based on fare class.

Membership Tiers: Airpoints offers three membership tiers: Silver, Gold, and Elite. Each tier has unique privileges, including priority services, lounge access, and extra baggage allowances.

Status Points and Airpoints Dollars: Apart from earning Airpoints, travelers also earn Status Points, which determine their membership tier. Airpoints Dollars, the program's currency, can purchase flights, and upgrades.

Rewarding Benefits: Members enjoy complimentary lounge access, priority check-in, boarding, and additional baggage allowances. Higher-tier members receive even more exclusive perks, enhancing their travel experience.

Upgrades and Special Offers: Higher-tier members often enjoy complimentary or discounted upgrades to higher classes, enhancing the travel experience further.

Earning Opportunities Beyond Flights: Airpoints members can earn points through a vast network of partners, including hotels, rental cars, and retail brands. This flexibility allows for points accumulation through everyday spending.

Redeeming Airpoints Dollars: Members can use their Airpoints Dollars to book flights, upgrades, rental cars, and hotel stays. The program's flexibility allows travelers to use points to suit their travel preferences.

Navigating the Program: The Air New Zealand website provides comprehensive information about the Airpoints program, including point-earning tables, membership tiers, and the benefits associated with each tier.

Joining Airpoints: Enrollment in the Airpoints program is straightforward and can be done online. New members can immediately start earning points from their first eligible flight.

Staying Updated: Regularly check the Air New Zealand website and your Airpoints account for updates, offers, and promotions.

Air New Zealand Cancellation Policy

Air New Zealand's cancellation policy is designed to provide flexibility and convenience to travelers who need to change their travel plans. Here's a comprehensive guide to understanding the airline's cancellation policy:

Flexible Booking Options: Air New Zealand offers a range of fare options, each with its rules regarding cancellations, changes, and refunds. Reviewing the terms associated with your chosen fare class.

24-Hour Grace Period: Air New Zealand offers a 24-hour grace period after booking flights departing from the United States. You can cancel your reservation without penalty during this window, provided the booking was made at least seven days before departure.

Cancellation Fees: Cancellation fees vary depending on the fare class, route, and time of cancellation. Some fare classes may be non-refundable, while others allow partial or full refunds.

Managing Changes Online: Passengers can manage their bookings and cancellations online through the Air New Zealand website. You can access your reservation and make necessary changes using your booking reference and last name.

Refundable vs. Non-Refundable Tickets: Air New Zealand's fare classes include refundable and non-refundable options. Refundable fares generally provide more flexibility regarding cancellations and changes, while non-refundable fares often come with stricter cancellation policies.

Contacting Customer Support: If you need assistance or have questions about the cancellation policy, contact Air New Zealand's customer support team.

Insurance Consideration: Travel insurance can be a valuable investment, especially when dealing with unforeseen circumstances that lead to cancellations. Review the coverage provided by your insurance policy to understand your options for reimbursement.

Frequent Flyer Program Consideration: If you're an Air New Zealand's Airpoints program member, your membership tier might influence the cancellation fees and refund options.

It's important to remember that Air New Zealand's cancellation policy can evolve, and reviewing the terms and conditions is recommended before making any changes to your travel plans. Knowing the policy details will help you confidently navigate cancellations and changes, ensuring a smoother travel experience.

Air New Zealand Refund Policy

Air New Zealand's refund policy is designed to provide travelers with a clear and fair process for seeking reimbursements in various situations. Here's a comprehensive guide to understanding the airline's refund policy:

Fare Types and Refund Eligibility: Air New Zealand offers different fare types with refund rules. Refundable fares generally allow for cancellations and changes with reimbursements, while non-refundable fares have more restrictive policies.

Cancellation Period and Fees: The timing of your cancellation influences the refund amount. Early cancellations typically yield higher refunds, while last-minute cancellations may incur fees or result in no refunds, depending on the fare class.

Refundable vs. Non-Refundable Fares: Refundable fares generally offer flexibility in cancellations and changes, often allowing for full or partial refunds. Non-refundable fares may not provide any refunds or offer partial refunds minus applicable fees.

Refund Process: To request a refund, passengers must cancel their booking through the Air New Zealand website or customer service. The refund amount is calculated based on the fare rules and applicable fees.

Timeframe for Refunds: Air New Zealand aims to process refunds promptly, but the timeframe can vary. Refunds may be credited back to the original form of payment or issued as travel credits, depending on the fare class and booking method.

24-Hour Grace Period: Air New Zealand provides a 24-hour grace period after booking flights departing from the United States, during which passengers can cancel without penalty.

Special Circumstances: In cases of flight disruptions, schedule changes, or involuntarily denied boarding, Air New Zealand often provides compensation or alternative options, such as rebooking or refunding the affected portion of the journey.

Travel Insurance Consideration: Travel insurance can provide an added layer of protection by covering unforeseen circumstances that lead to cancellations or disruptions. Review your insurance policy's coverage for refunds and reimbursements.

Contacting Customer Support: If you have questions or need assistance with refund-related matters, Air New Zealand's customer support team can provide guidance and help navigate the process.

Airpoints Membership Influence: Membership in Air New Zealand's Airpoints program might influence the refund options and fees applicable to your booking.